Terms & Conditions

Terms and Conditions

Our doctor and clinical staff at Temple Clinic are trained and certified in alignment with our company's treatment protocols. While we cannot guarantee ongoing treatment with a specific practitioner, if you have a preferred practitioner, please let us know when booking, and we will make every effort to accommodate your request.

All appointments require a £50 booking deposit. If you choose to book online, our booking system will securely store your card details, with your prior consent.

If you are unable to keep your appointment, please contact the clinic at 01224 869997. We kindly request a 48-hour cancellation notice. Failure to provide sufficient notice may result in a £50 charge to your card or the retention of your booking deposit.

If the clinic needs to reschedule your appointment, we will make every effort to give you as much advance notice as possible.

Before your appointment, we will provide you with any necessary preparation instructions for your treatment. Failure to adhere to these guidelines may lead to appointment cancellation or a reduction in treatment time.

For patients who require treatment and are accompanied by a child, it is essential to have another adult present to supervise the child during the patient's treatment. Failure to have an adult chaperone with a child will result in the cancellation of the treatment and forfeiture of the £50 booking deposit. Please note that children under the age of 16 must not be left unattended within the clinic premises at any time.

All requests for refunds should be directed to Clinic Manager Lois Edmond and will be processed in compliance with Scottish Consumer Law. Please be aware that refunds for products or services due to a change of mind cannot be accommodated.

While we take every precaution to provide suitable procedures and products, it's important to note that they may not be suitable for everyone. We offer guidance and expertise, but ultimately, the responsibility lies with you to determine if a product or treatment aligns with your needs and preferences.

To ensure we can offer you exceptional service, please provide all requested information when completing consent forms or inform us of any factors that might impact your treatments. Your cooperation is vital for us to deliver the best possible care.

Courses

For all treatment courses, full payment is required in advance of the first treatment. Additionally, it's important to note that all treatment courses must be completed within 12 months from the date of purchase. Any remaining treatments after this period will be forfeited.

Gift Vouchers

Gift vouchers are typically valid for one year from the date of purchase, with the exception of Black Friday vouchers, which have a validity period of six months.

Liability

Temple Clinic shall not be held liable, whether in contract, tort, or otherwise, for any economic loss, including but not limited to loss of profit, or for any other special, indirect, or consequential loss or damage arising from or in connection with the provision of goods and/or services to the patient.

 It is the responsibility of the patient to ensure that they provide us with all relevant medical details before each treatment. Temple Clinic will not assume liability for any damage resulting from the patient's failure to disclose such information.

The patient agrees to adhere to all post-treatment advice and instructions.

Your right to complain

Temple Clinic is committed to delivering appropriate, compassionate, and fair treatment to all its patients. However, if you have any concerns or wish to make a complaint, please be aware of the following:

- Complaints can be submitted in writing or verbally. If a patient is unable to communicate a complaint on their own, we will make arrangements to facilitate the process.

- Complaints can be made up to 12 months after the incident that prompted the complaint or from the time the complainant became aware of it. Beyond this timeframe, it is at the clinic's discretion whether to investigate the matter.

- The Clinic Manager oversees the complaints procedure and ensures that appropriate action is taken based on the investigation's outcome.

- The Medical Director is responsible for handling and investigating complaints.

- Healthcare Improvement Scotland serves as the regulator for independent healthcare services across Scotland, and patients have the option to submit complaints to them at any time.

Healthcare Improvement Scotland

You can make your complaint in person, by phone, by email or in writing.

Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh

EH12 9EB

Tel: 0131 623 4342 (10am-2pm, Monday to Friday)

Email: his.ihcregulation@nhs.scot