Terms and Conditions

Our doctor and clinical staff at Temple Clinic are trained and certified in alignment with our company's treatment protocols. While we cannot guarantee ongoing treatment with a specific practitioner, if you have a preferred practitioner, please let us know when booking, and we will make every effort to accommodate your request.

All appointments require a £50 booking deposit. If you choose to book online, our booking system will securely store your card details, with your prior consent.

If you are unable to keep your appointment, please contact the clinic at 01224 869997. We kindly request a 48-hour cancellation notice. Failure to provide sufficient notice may result in a £50 charge to your card or the retention of your booking deposit.

If the clinic needs to reschedule your appointment, we will make every effort to give you as much advance notice as possible.

Before your appointment, we will provide you with any necessary preparation instructions for your treatment. Failure to adhere to these guidelines may lead to appointment cancellation or a reduction in treatment time.

For patients who require treatment and are accompanied by a child, it is essential to have another adult present to supervise the child during the patient's treatment. Failure to have an adult chaperone with a child will result in the cancellation of the treatment and forfeiture of the £50 booking deposit. Please note that children under the age of 16 must not be left unattended within the clinic premises at any time.

All requests for refunds should be directed to our front of house team and will be processed in compliance with Scottish Consumer Law. Please be aware that refunds for products or services due to a change of mind cannot be accommodated.

While we take every precaution to provide suitable procedures and products, it's important to note that they may not be suitable for everyone. We offer guidance and expertise, but ultimately, the responsibility lies with you to determine if a product or treatment aligns with your needs and preferences.

To ensure we can offer you exceptional service, please provide all requested information when completing consent forms or inform us of any factors that might impact your treatments. Your cooperation is vital for us to deliver the best possible care.

Courses

For all treatment courses, full payment is required in advance of the first treatment. Additionally, it's important to note that all treatment courses must be completed within 12 months from the date of purchase. Any remaining treatments after this period will be forfeited.

Gift Vouchers

Gift vouchers are typically valid for one year from the date of purchase, with the exception of Black Friday vouchers, which have a validity period of six months.

Temple Clinic Black Friday 2026

Terms & Conditions

Enjoy 25% off eligible treatments at Temple Clinic with our Black Friday vouchers.

1. Offer: Black Friday vouchers provide 25% off the standard individual price of eligible treatments at Temple Clinic. The offer applies to treatments only and excludes retail products.

2. Promotional validity: The 25% discount applies to eligible treatments completed on or before 31 March 2027.

3. Unused voucher balances: Any unused monetary balance remaining after 31 March 2027 will automatically transfer to the customer's Temple Clinic account as credit. This credit can be redeemed against future treatments at their standard prices, without the 25% promotional discount.

4. Credit expiry: Any remaining account credit expires 12 months from the original voucher purchase date. Credit represents the actual amount paid, not the additional value provided by the promotional discount.

5. No combining discounts: Black Friday vouchers cannot be combined with Temple Club membership discounts, loyalty rewards, existing course or package discounts, or any other promotional offers.

6. Treatment courses: Vouchers may be used towards multiple treatment sessions. The 25% discount is calculated on the standard individual treatment price, not on an existing discounted course or package price.

7. Partial redemption: Vouchers may be used across multiple eligible treatments. The discounted treatment charge will be deducted from the remaining paid voucher balance.

8. Existing bookings and payments: Vouchers cannot be applied retrospectively to completed treatments, deposits already paid or outstanding balances from previous purchases.

9. Treatment prices: The 25% discount applies to the standard individual treatment price in force at the time of booking.

10. Clinical suitability: All treatments are subject to clinical assessment and suitability. If a treatment is deemed unsuitable, the paid voucher balance may be used towards an alternative suitable treatment, without affecting statutory consumer rights.

11. Bookings and cancellations: All appointments are subject to availability and Temple Clinic's standard booking and cancellation policies. Customers are encouraged to book early to ensure treatments are completed within the promotional period.

12. Transferability: Vouchers may be purchased as gifts. Once allocated to a customer account, they are non-transferable without Temple Clinic's agreement.

13. Refunds: Vouchers have no cash redemption value. Any refunds required under applicable consumer law will be based on the amount actually paid. Statutory consumer rights remain unaffected.

14. Offer exclusions: The promotion excludes retail skincare products, prescriptions, membership fees, and any treatments or services specifically identified as excluded at the time of purchase.

15. Amendments: Temple Clinic reserves the right to amend or withdraw the promotion for future purchases. Terms agreed at the time of purchase will be honoured, subject to applicable law.

Please note: The 25% promotional discount expires on 31 March 2027. Any unused paid balance remains available as Temple Clinic account credit until 12 months after the original purchase date, but no further promotional discount will apply.

Liability

Temple Clinic shall not be held liable, whether in contract, tort, or otherwise, for any economic loss, including but not limited to loss of profit, or for any other special, indirect, or consequential loss or damage arising from or in connection with the provision of goods and/or services to the patient.

 It is the responsibility of the patient to ensure that they provide us with all relevant medical details before each treatment. Temple Clinic will not assume liability for any damage resulting from the patient's failure to disclose such information.

The patient agrees to adhere to all post-treatment advice and instructions.

Your right to complain

Temple Clinic is committed to delivering appropriate, compassionate, and fair treatment to all its patients. However, if you have any concerns or wish to make a complaint, please be aware of the following:

- Complaints can be submitted in writing or verbally. If a patient is unable to communicate a complaint on their own, we will make arrangements to facilitate the process.

- Complaints can be made up to 12 months after the incident that prompted the complaint or from the time the complainant became aware of it. Beyond this timeframe, it is at the clinic's discretion whether to investigate the matter.

- The Medical Director is responsible for handling and investigating complaints.

- Healthcare Improvement Scotland serves as the regulator for independent healthcare services across Scotland, and patients have the option to submit complaints to them at any time.

Healthcare Improvement Scotland

You can make your complaint in person, by phone, by email or in writing.

Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh

EH12 9EB

Tel: 0131 623 4342 (10am-2pm, Monday to Friday)

Email: his.ihcregulation@nhs.scot